Privacy Policy
Last Updated: August 18, 2026
At Safa Travels KSA, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, contact us, or request our transportation and travel services.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you may have regarding your information.
By using our website or contacting us about our services, you acknowledge that you have read and understood this Privacy Policy.
1. About Safa Travels KSA
Safa Travels KSA provides transportation and travel-related services in Saudi Arabia, including airport transfers, Makkah–Madinah intercity transportation, hotel-to-hotel transfers, Ziyarah tours, Umrah transportation, city and sightseeing transportation, custom routes, and group and family travel.
Our website is:
Our contact details are:
Safa Travels KSA
Makkah, Saudi Arabia
Phone/WhatsApp: +966 56 976 5964
Email: info.safatravels.ksa@gmail.com
2. Information We May Collect
When you contact us, request a service, make an inquiry, or use certain features of our website, we may receive information that you voluntarily provide.
This may include:
- Your name
- Phone number
- WhatsApp number
- Email address
- Pickup and drop-off locations
- Travel dates and times
- Number of passengers
- Transportation or booking requirements
- Hotel or accommodation details when necessary to provide a requested service
- Any other information you choose to provide when contacting us.
We may also automatically receive limited technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information, depending on the technologies and services active on our website.
3. How We Use Your Information
We may use the information you provide to:
- Respond to your inquiries and requests
- Communicate with you about our services
- Provide transportation and travel services
- Arrange or manage requested bookings
- Confirm pickup, drop-off, and travel details
- Provide customer support
- Respond to questions, complaints, or service requests
- Improve our website and services
- Maintain website security and prevent misuse or spam
- Comply with applicable legal and regulatory requirements
We use personal information only for legitimate business and service-related purposes.
4. Communication Through WhatsApp, Phone, and Email
Customers may contact Safa Travels KSA through WhatsApp, telephone, email, or contact forms available on our website.
If you contact us through WhatsApp or another third-party communication service, your information may also be processed according to that service provider’s own privacy policy and terms.
We may use the contact information you provide to respond to your request, discuss transportation arrangements, confirm service details, or provide customer support.
We do not use your contact information for unrelated purposes without an appropriate reason or your consent where consent is required.
5. Booking and Travel Information
When you request transportation or travel services, we may need information necessary to arrange and provide the service.
This may include:
- Pickup location
- Destination
- Travel date
- Pickup time
- Number of passengers
- Flight information, when relevant to an airport transfer
- Hotel information, when relevant to a hotel transfer
- Special transportation requirements
- Other information necessary to fulfill your request
We use this information primarily to arrange and deliver the requested service and communicate with you regarding your transportation.
Please provide only information that is reasonably necessary for your booking or inquiry.
6. Cookies
Our website may use cookies and similar technologies to help the website function properly, improve website performance, understand how visitors use the website, and provide a better browsing experience.
Cookies are small files stored on your device by a website.
Depending on the services and settings active on our website, cookies may be used for purposes such as:
- Website functionality
- Security
- Remembering preferences
- Understanding website traffic and usage
- Improving website performance
You can usually control or disable cookies through your web browser settings. However, disabling certain cookies may affect how some website features work.
7. Third-Party Services and External Websites
Our website may contain links to or integrations with third-party services, such as WhatsApp, maps, social media platforms, analytics services, videos, or other external websites.
When you interact with a third-party service, that service may collect or process information according to its own privacy policy.
Safa Travels KSA does not control the privacy practices of third-party websites or services.
We recommend reviewing the privacy policies of third-party services before providing them with personal information.
8. How We Share Information
We do not sell or rent your personal information.
We may share information when reasonably necessary to:
- Provide a transportation or travel service you requested
- Communicate with service providers involved in fulfilling your request
- Maintain and secure our website
- Prevent fraud, spam, misuse, or security threats
- Comply with applicable laws, regulations, legal processes, or lawful requests
We aim to limit information sharing to what is reasonably necessary for the relevant purpose.
9. Data Security
We take reasonable administrative and technical measures to help protect the information we receive from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
For this reason, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or through our website.
10. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, responding to inquiries, maintaining business records, resolving disputes, preventing fraud, and meeting applicable legal or regulatory obligations.
The length of time information is retained may vary depending on the type of information and the reason it was collected.
11. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information.
These may include the right to:
- Ask what personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally permitted
- Ask about how your information is being used
- Object to or restrict certain processing where applicable
- Withdraw consent where processing is based on consent
Some information may need to be retained where required for legal, administrative, security, accounting, or other legitimate purposes.
To make a privacy-related request, please contact us using the details provided at the end of this Privacy Policy.
12. Children’s Privacy
Our website and services are intended for general customers and travelers.
We do not knowingly request or intentionally collect personal information from children for purposes unrelated to providing a requested service.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation and take appropriate action where necessary.
13. Information You Provide About Other People
If you provide us with information about another passenger, family member, colleague, or travel companion, you should ensure that you have the appropriate permission or lawful basis to provide that information to us.
Please provide only information that is necessary for arranging or providing the requested service.
14. International or Cross-Border Data Processing
Some third-party services used by websites may process information on servers or systems located outside the country in which you are located.
Where applicable, information may therefore be processed in another country according to the policies and legal requirements applicable to the relevant service provider.
We take reasonable steps to use reputable service providers and protect personal information appropriately.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, legal requirements, or privacy practices.
When we make changes, we will update the “Last Updated” date at the beginning of this page.
We encourage visitors to review this Privacy Policy periodically.
16. Contact Us
If you have questions about this Privacy Policy, want to make a privacy-related request, or have concerns about how your information is handled, please contact Safa Travels KSA.
Safa Travels KSA
Phone / WhatsApp: +966 56 976 5964
Email: info.safatravels.ksa@gmail.com
Location: Makkah, Saudi Arabia
You can also contact us through our website:
We will make reasonable efforts to respond to privacy-related requests and questions.
17. Your Acceptance
By using the Safa Travels KSA website and voluntarily providing information to us, you acknowledge that you have read this Privacy Policy.
If you do not agree with this Privacy Policy, please discontinue use of the website and do not provide personal information through our online contact channels.
Thank you for trusting Safa Travels KSA with your travel and transportation needs.