Privacy Policy

Last Updated: October 3, 2026

At Safa Travels KSA, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, contact us, request a quotation, make a booking, or use our transportation and travel-related services.

This Privacy Policy explains what information we may collect, how we may use and protect it, when it may be shared, how long we may retain it, and the choices and rights you may have regarding your personal information.

By accessing or using our website, contacting us, requesting our services, or voluntarily providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue use of our website and do not provide personal information through our online contact channels.

1. About Safa Travels KSA

Safa Travels KSA provides transportation and travel-related services in Saudi Arabia, including:

• Airport transfers

• Airport pickup and drop-off

• Makkah–Madinah intercity transportation

• Hotel-to-hotel transfers

• Jeddah–Makkah transportation

• Umrah transportation

• Ziyarah transportation

• City and sightseeing transportation

• Custom and long-distance routes

• Group and family transportation

• Other private transportation services arranged directly with customers

Our website is:

https://safatravelsksa.com/

Our contact details are:

Safa Travels KSA

Makkah, Kingdom of Saudi Arabia

Phone / WhatsApp: +966 56 976 5964

Email: info.safatravels.ksa@gmail.com

2. Information We May Collect

We may collect personal information that you voluntarily provide when you contact us, request a quotation, make a booking, submit a form, or otherwise communicate with Safa Travels KSA.

Depending on the service you request, this may include:

• Full name

• Phone number

• WhatsApp number

• Email address

• Pickup location

• Drop-off location

• Travel date

• Pickup time

• Number of passengers

• Luggage information

• Hotel or accommodation details

• Flight number and flight information

• Transportation requirements

• Special requests or instructions

• Information provided in messages or inquiries

• Information about other passengers that you provide to us

• Any other information you voluntarily provide that is reasonably necessary to respond to your request or provide the requested service

Please provide only information that is reasonably necessary for your inquiry or booking.

3. How We Collect Information

We may receive information through several methods, including:

• Website contact forms

• Direct email

• WhatsApp

• Telephone calls

• Booking and service inquiries

• Customer communications

• Website interactions

• Cookies and similar technologies

• Information provided directly by customers or their authorized representatives

We do not require customers to provide information that is unnecessary for the purpose for which it is being collected.

4. Technical Information

When you visit our website, we may receive limited technical information automatically, depending on the technologies and services active on the website.

This may include:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Approximate website usage information

• Referring pages or sources

• Basic technical information relating to website performance and security

This information may be used for website operation, security, analytics, troubleshooting, and improving the user experience.

5. How We Use Your Information

We may use personal information for legitimate business and service-related purposes, including to:

• Respond to inquiries

• Respond to quotation requests

• Communicate with customers

• Arrange transportation services

• Manage and confirm bookings

• Confirm pickup and drop-off information

• Coordinate airport transfers

• Coordinate hotel transfers

• Communicate with customers regarding flight or travel details

• Provide customer support

• Respond to complaints or service requests

• Handle booking changes or cancellations

• Provide information requested by the customer

• Improve our website and services

• Maintain website functionality

• Monitor and improve website security

• Prevent spam, fraud, misuse, or unauthorized activity

• Maintain appropriate business records

• Comply with applicable legal and regulatory requirements

• Protect our rights, property, customers, and business operations where reasonably necessary

We aim to use personal information only for purposes that are relevant to the reason it was collected or for other purposes permitted by applicable law.

6. Booking and Travel Information

When you request transportation or travel services, we may need certain information to arrange and provide the requested service.

For example, an airport transfer may require:

• Passenger name

• Contact number

• Flight number

• Arrival or departure information

• Airport

• Pickup or drop-off location

• Number of passengers

• Luggage information

A hotel transfer may require:

• Passenger name

• Hotel name

• Hotel location

• Pickup time

• Destination

• Contact information

We use this information primarily to coordinate the requested service and communicate with you regarding your transportation.

If you provide information about another passenger, family member, colleague, or travel companion, you should ensure that you have the appropriate permission or other lawful basis to provide that information to us.

7. Communications Through WhatsApp, Phone, and Email

Customers may contact Safa Travels KSA through WhatsApp, telephone, email, website forms, or other communication channels made available by us.

When you communicate with us through a third-party service such as WhatsApp, information may also be processed by that third-party provider in accordance with its own privacy policy, terms, and security practices.

We may use the contact information you provide to:

• Respond to your inquiry

• Provide quotations

• Confirm bookings

• Discuss pickup and travel arrangements

• Communicate changes to a booking

• Provide customer support

• Resolve service-related questions or complaints

We do not intentionally use customer contact information for unrelated purposes without an appropriate lawful basis or consent where consent is required.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function properly, improve performance, understand website usage, maintain security, and provide a better browsing experience.

Cookies are small files or pieces of information that may be stored on your device when you visit a website.

Depending on the technologies and services active on our website, cookies may be used for purposes including:

• Essential website functionality

• Security

• Remembering preferences

• Website performance

• Understanding website traffic

• Analytics

• Improving website functionality

• Detecting misuse or abnormal activity

You can usually control or disable cookies through your browser settings.

However, disabling certain cookies may affect the functionality or availability of some website features.

Where applicable, third-party services used on our website may also place their own cookies or similar technologies on your device. Their use of such technologies is governed by their own policies.

9. Analytics and Website Performance

We may use analytics, performance, or similar technologies to understand how visitors use our website and to help us improve its functionality.

Depending on the services active on the website, information collected may include:

• Pages visited

• General website usage

• Browser and device information

• Approximate geographic or technical information

• Referral source

• Website interaction information

Analytics information is generally used in an aggregated or technical manner to help us understand website performance and improve our services.

The specific information collected depends on the third-party tools and technologies active on the website at any particular time.

10. Third-Party Services and External Websites

Our website may contain links to or integrations with third-party services, including:

• WhatsApp

• Google Maps or mapping services

• Social media platforms

• Analytics services

• Video services

• Communication platforms

• Other external websites or applications

When you interact with a third-party service, that service may collect or process information according to its own privacy policy and terms.

Safa Travels KSA does not control the privacy practices, security, availability, or content of third-party websites and services.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

11. How We Share Information

Safa Travels KSA does not sell or rent your personal information.

We may share personal information where reasonably necessary to operate our business, provide a requested service, protect our website, or comply with applicable law.

This may include sharing relevant information with:

• Drivers or transportation personnel involved in fulfilling your booking

• Service providers involved in providing or supporting requested services

• Website hosting or technical service providers

• Communication or messaging service providers

• Website security or maintenance providers

• Analytics or website performance providers

• Professional advisers where reasonably necessary

• Government authorities or other parties where legally required

For example, when you book a transportation service, information such as your name, pickup location, destination, contact number, or relevant travel information may need to be provided to the driver or service personnel responsible for fulfilling your booking.

We aim to limit information sharing to information reasonably necessary for the relevant purpose.

12. Legal and Regulatory Disclosure

We may disclose personal information when we reasonably believe that disclosure is necessary to:

• Comply with applicable laws or regulations

• Respond to lawful requests from competent authorities

• Protect our legal rights

• Investigate suspected fraud or misuse

• Prevent security threats

• Protect the safety of customers, employees, drivers, or other individuals

• Establish, exercise, or defend legal claims

• Fulfill other legal obligations

Where legally permitted, we will seek to limit such disclosures to information reasonably necessary for the relevant purpose.

13. Data Security

We take reasonable administrative, organizational, and technical measures to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include reasonable security practices relating to:

• Website infrastructure

• Access to business systems

• Customer communications

• Information handling

• Website security

• Protection against unauthorized access

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions to protect personal information, we cannot guarantee absolute security of information transmitted to or through our website.

14. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The period for which information is retained may depend on:

• The nature of the information

• The purpose for which it was collected

• Whether you have an active or completed booking

• Customer-service requirements

• Business and accounting requirements

• Dispute resolution

• Fraud prevention

• Security requirements

• Applicable legal or regulatory obligations

Some information may need to be retained for longer periods where required or permitted by applicable law.

When information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it where appropriate.

15. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information.

These may include the right to:

• Ask what personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of personal information where legally permitted

• Ask how your information is being used

• Ask about certain disclosures of your information

• Object to or request restriction of certain processing where applicable

• Withdraw consent where processing is based on consent

• Make other requests available to you under applicable privacy laws

These rights may be subject to legal exceptions and limitations.

For example, we may need to retain certain information for legal, accounting, security, administrative, dispute-resolution, or other legitimate purposes.

To make a privacy-related request, please contact us using the contact information provided at the end of this Privacy Policy.

16. Information About Other People

You may sometimes provide us with personal information relating to another passenger, family member, colleague, employee, or travel companion.

If you provide information about another person, you should ensure that:

• You have appropriate permission or another lawful basis to provide the information

• The information is accurate

• The information is reasonably necessary for the requested service

You should not provide unnecessary personal information about another person.

17. International or Cross-Border Data Processing

Some third-party services used by our website or business may process information through systems, servers, or service providers located outside the country where you are located.

As a result, information provided to us may, where applicable, be processed in another country.

Such processing may be subject to the privacy laws, security practices, and contractual arrangements applicable to the relevant service provider.

We take reasonable steps to use appropriate service providers and protect personal information in accordance with applicable requirements.

18. Children’s Privacy

Our website and transportation services are intended for general customers and travelers.

We do not knowingly request or intentionally collect personal information from children for purposes unrelated to providing a requested service.

If information relating to a child is necessary to arrange a legitimate transportation or travel service, it should be provided by an appropriate parent, guardian, or authorized person where required.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation and take appropriate action where necessary.

19. Marketing and Promotional Communications

We may communicate with customers regarding their inquiries, bookings, requested services, or customer-support matters.

Where we send promotional or marketing communications, we will do so in accordance with applicable law and any consent or other lawful basis that may be required.

You may contact us if you wish to stop receiving non-essential promotional communications.

Service-related communications, such as booking confirmations, pickup information, important changes, or customer-support messages, may still be sent where reasonably necessary to provide the requested service.

20. Customer Reviews, Testimonials, and Submitted Content

If you voluntarily submit a testimonial, review, photograph, or other content to Safa Travels KSA for publication or promotional purposes, the information may be displayed on our website or other business channels where you have provided the appropriate permission or consent where required.

Before submitting personal information or photographs relating to another person, you should ensure that you have the appropriate permission to do so.

If you believe that content containing your personal information has been published incorrectly or without appropriate authorization, please contact us so that we can review your request.

21. Links to Other Websites

Our website may contain links to websites that are not operated by Safa Travels KSA.

We are not responsible for the privacy practices, content, security, or policies of external websites.

When you leave our website and visit another website, we recommend reviewing that website’s privacy policy before providing personal information.

22. Data Accuracy

We rely on customers to provide accurate and up-to-date information when making inquiries or bookings.

If your personal information or travel details change, please notify us where the updated information is relevant to an active booking or service.

You may contact us to request correction of inaccurate personal information that we hold about you, subject to applicable law.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our services

• Our website

• Technologies used on our website

• Business practices

• Data-handling practices

• Legal or regulatory requirements

When we make changes, we will update the “Last Updated” date at the beginning of this page.

We encourage visitors and customers to review this Privacy Policy periodically.

Where appropriate, significant changes may also be communicated through our website or other available communication channels.

24. Contact Us

If you have questions about this Privacy Policy, want to make a privacy-related request, or have concerns about how your personal information is handled, please contact us.

Safa Travels KSA

Location: Makkah, Kingdom of Saudi Arabia

Phone / WhatsApp: +966 56 976 5964

Email: info.safatravels.ksa@gmail.com

You can also contact us through our website:

https://safatravelsksa.com/contact/

We will make reasonable efforts to review and respond to privacy-related questions and requests.

25. Your Acceptance

By using the Safa Travels KSA website, contacting us, requesting our services, or voluntarily providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue use of the website and do not provide personal information through our online contact channels.

Thank you for trusting Safa Travels KSA with your travel and transportation needs.